📦 Shipping & Return PolicyProcessing & ShippingPlease allow 10-20 business days (excluding weekends and holidays) for order processing before shipment. Each tumbler requires 10-20 business days to properly degas and be sealed to ensure the highest quality product for you. Once your order has been shipped and is in the hands of the carrier, we are no longer responsible for lost, delayed, or damaged packages. All shipments include USPS insurance.✨ Handmade & Product Disclaimer: Each tumbler is carefully handmade with love, which means no two are exactly alike. There are no returns, remakes, or exchanges on my ON LIVE and OFF LIVE orders. All custom lids are created off-live, and by selecting this option, you agree to trust my artistic vision and the creative process. Because each lid is handcrafted and one-of-a-kind, there are no returns, exchanges, or remakes on custom lids. Due to the handmade nature of these items, you may notice small variations or slight imperfections. These do not affect quality or use and simply make your cup unique and one-of-a-kind.The tumblers themselves are mass-produced by the manufacturer, and as a result, minor cosmetic flaws may occur. This can include tiny marks, small scratches, or even small cracks along the rim. These are strictly cosmetic and do not affect the seal, durability, or use of the tumbler. They will not cause leaks or compromise the function of your cup, and therefore are not eligible for refunds, returns, or exchanges. By purchasing a tumbler or cup from Creations by Simona, you acknowledge and agree that once the product is delivered, all responsibility for its use, care, handling, and any outcomes transfers to the buyer. The seller is not liable for any damage, issues, injury, or consequences that occur after delivery, regardless of how the product is used. By completing your purchase, you accept these terms and waive any claims against the seller. Returns & Exchanges: All items are packaged securely and shipped with USPS insurance for your peace of mind. Due to the handmade nature of our items, all sales are final. We do not offer refunds, returns, exchanges, or store credits. Right to Refuse Service: Creations by Simona reserves the right to refuse service to anyone, at any time, for any reason — without refund.
When you select a custom lid, you’re placing your trust in me as an artist. I use your cup’s theme as my inspiration and create something special based on the materials I have available. I don’t take requests for specific charms, colors, or layouts. Part of the magic is allowing the creativity to flow naturally.
All custom lids are created off-live, and by selecting a custom lid, you agree to trust my artistic vision and the creative process.
Because each lid is handcrafted and one-of-a-kind, there are no returns, exchanges, or remakes on custom lids.
Thank you for believing in my creativity and supporting handmade art.
For more details, please see my Refund/Return Policy.
